APA Style

MARKNESIS,Tim. (2009). Customer satisfaction and Beyond. STIE . Yogyakarta: marknesis.

Chicago Style

MARKNESIS,Tim. Customer satisfaction and Beyond. STIE. Yogyakarta: marknesis, 2009. Text.

MLA Style

MARKNESIS,Tim. Customer satisfaction and Beyond. STIE. Yogyakarta: marknesis, 2009. Text.

Turabian Style

MARKNESIS,Tim. Customer satisfaction and Beyond. STIE. Yogyakarta: marknesis, 2009. Print.