APA Style

RAPHEL, Murray, RAPHEL, Neil, RAYE, Janis S. (2007). The complete idiot's guide to winning customer loyalty. STIE . Jakarta: Gramedia.

Chicago Style

RAPHEL, Murray, RAPHEL, Neil, RAYE, Janis S. The complete idiot's guide to winning customer loyalty. STIE. Jakarta: Gramedia, 2007. Text.

MLA Style

RAPHEL, Murray, RAPHEL, Neil, RAYE, Janis S. The complete idiot's guide to winning customer loyalty. STIE. Jakarta: Gramedia, 2007. Text.

Turabian Style

RAPHEL, Murray, RAPHEL, Neil, RAYE, Janis S. The complete idiot's guide to winning customer loyalty. STIE. Jakarta: Gramedia, 2007. Print.