APA Style
TJIPTONO, Fandy. (1997).
Prinsip-prinsip total quality service (Edisi 5).
Yogyakarta:
Andi Offset.
Chicago Style
TJIPTONO, Fandy.
Prinsip-prinsip total quality service.
Edisi 5
Yogyakarta:
Andi Offset,
1997.
Text.
MLA Style
TJIPTONO, Fandy.
Prinsip-prinsip total quality service.
Edisi 5
Yogyakarta:
Andi Offset,
1997.
Text.
Turabian Style
TJIPTONO, Fandy.
Prinsip-prinsip total quality service.
Edisi 5
Yogyakarta:
Andi Offset,
1997.
Print.