APA Style

TJIPTONO, Fandy. (2008). Service management: mewujudkan layanan prima . Yogyakarta: Andi Offset.

Chicago Style

TJIPTONO, Fandy. Service management: mewujudkan layanan prima. Yogyakarta: Andi Offset, 2008. Text.

MLA Style

TJIPTONO, Fandy. Service management: mewujudkan layanan prima. Yogyakarta: Andi Offset, 2008. Text.

Turabian Style

TJIPTONO, Fandy. Service management: mewujudkan layanan prima. Yogyakarta: Andi Offset, 2008. Print.